No mystery. No black boxes. This is the complete process — your timeline, my actions, and what you'll see at every step.
A rough idea is enough — product type, approximate quantity, target price. No formal spec sheet required at this stage. We'll ask the right follow-up questions.
Within 24 hours: I confirm receipt and send a brief set of clarifying questions if needed.
We search 1688, our personal factory contacts, and trade databases. We contact suppliers in Chinese — directly, not through a form. We compare quotes, check production capacity, and verify business licenses.
If the product requires a physical sample (most do), we coordinate sample production with the chosen factory. When it arrives, we inspect it against your requirements and send you detailed photos.
Once you approve the sample, we prepare the purchase order in Chinese and English. Payment is made to us — typically 30% deposit, 70% before shipping. We then handle all factory payments on your behalf. You never need to wire money to a factory you've never met.
During production, I stay in contact with the factory. I request progress photos at key milestones and alert you to any delays before they become problems.
Before goods leave the factory, our team does a pre-shipment inspection. We check a sample of units against your spec, photograph defects if any, and either approve or request rework. Then we coordinate freight and send you all export documents.
Hi [Name],
Thanks for getting in touch. Based on what you've described, here's my initial read:
Can you confirm: does the product need FDA food-safe certification?
— SinoSource Team
| Factory A | Factory B Recommended | Factory C | |
|---|---|---|---|
| Price | $3.20 | $2.90 | $3.50 |
| MOQ | 500 | 300 | 200 |
| Certification | ISO9001 | None | SGS |
| Export Exp. | 8 yrs | 2 yrs | 5 yrs |
Here's what we do in the three most common problem scenarios.
We document the defects with photos, quantify the percentage of affected units, and contact the factory immediately — in Chinese — with your options: rework at their cost, partial refund, or replacement production.
Your risk: Minimized by pre-shipment QCWe alert you as soon as we know — not when it's already a crisis. We get a revised timeline from the factory in writing and assess whether your shipping window is still viable. We adjust the plan together.
Your risk: Reduced by milestone check-insIf the factory produced something that doesn't match the agreed specs, we escalate with the documented purchase order as evidence. In most cases, factories will rework or compensate — especially when the spec was in writing.
Your risk: Reduced by written PO in ChineseWe respond to all new inquiries within 24 hours. For active clients, within 4 hours during business hours (UTC+8).
Every factory visit, every QC inspection comes with real photos — not stock images, not factory-provided marketing shots.
If a product isn't feasible, the factory isn't trustworthy, or the price doesn't make sense — we'll say so. Even if it means losing the project.
Send me your product details — no formal spec sheet needed. Just tell me what you're looking for.